Shipping policy

At Wavestock, we are committed to providing clear and transparent shipping information so you know what to expect before placing your order. Please review the details below carefully.

1. Where Your Order Ships From

Wavestock works with trusted suppliers and fulfillment partners in the United States and internationally.

Depending on the product, your order may be fulfilled from U.S.-based suppliers, including HomeRoots, or from our manufacturing facility in Asia.

The fulfillment location and estimated processing time may vary by product. Any product-specific processing or delivery information shown on the product page should be reviewed before placing your order.

2. General Shipping Information

  • Shipping Cost: Free standard shipping is offered on all orders shipped within the United States.
  • Shipping Area: We currently ship to customers throughout the United States.
  • Order Cut-off Time: 3:00 PM Eastern Time (ET). Orders placed after this time are processed the next business day.
  • Business Days: Monday through Friday, excluding U.S. public holidays and applicable holidays observed by our manufacturing facility in Asia.
  • Currency: All prices and shipping charges are displayed in USD.
  • Additional Shipping Charges: Wavestock does not charge additional standard shipping fees for eligible U.S. orders.

3. Processing & Delivery Times

  • Processing Time: Approximately 1–5 business days
  • Transit Time: Approximately 6–20 business days
  • Estimated Total Time to Door: Approximately 7–25 business days

Orders shipped from U.S-based warehouses may arrive sooner. Some products may require additional production or processing time. When applicable, the estimated lead time will be indicated on the relevant product page.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather, peak seasons, customs clearance, product availability, and other circumstances beyond our reasonable control.

4. Shipping Methods

Depending on the product, destination, package size, weight, and fulfillment location, orders may be shipped using:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Freight carriers
  • Other qualified shipping carriers

The shipping carrier and service are selected based on the most appropriate method for the product and destination.

Large or heavy furniture products may require freight or specialized delivery services.

5. Order Tracking

When tracking is available, tracking information will be provided by email after your order has been shipped.

Please allow up to 48 hours for the carrier's tracking system to display the latest shipment information after tracking has been issued.

Split Shipments

If your order contains multiple products, the items may be shipped separately based on product availability, fulfillment location, production schedule, or package size.

Each shipment may have its own tracking number.

No additional standard shipping fee will be charged for split shipments.

6. Customs Duties, Taxes & Import Fees

For orders fulfilled from within the United States, customers generally will not be responsible for import duties or customs charges.

For products shipped directly from our manufacturing facility in Asia to the United States, applicable customs procedures may apply.

Wavestock will handle standard shipping arrangements associated with the order. However, if customs duties, import taxes, brokerage fees, or other government charges are assessed by U.S. authorities or the carrier, the responsibility for those charges will depend on the applicable shipping arrangement.

If any additional charge is expected to apply to your order, we will make reasonable efforts to provide clear information before shipment.

Customers are responsible for providing accurate shipping information and complying with any applicable delivery or customs requirements.

7. Pre-Orders & Backorders

When a product is available for pre-order or backorder, this will be clearly indicated on the product page along with the estimated shipping or availability timeframe.

Pre-order and backorder items will be shipped when they become available.

If an order contains both available and pre-order/backorder items, the products may be shipped separately.

8. Holiday & Peak Season Notice

Our manufacturing facility in Asia observes local public holidays, including the Lunar New Year period.

During major holidays, production and shipping may take longer than normal. Customers may experience additional delays during these periods.

Shipping times may also be extended during major U.S. shopping periods such as:

  • Black Friday
  • Cyber Monday
  • Christmas and holiday seasons

This is due primarily to increased order volume and carrier demand.

9. Order Changes, Cancellations & Delivery Issues

Address Changes & Cancellations

Please review your shipping address carefully before completing your purchase.

If you need to change your shipping address or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order has entered processing or been shipped. Once an order has entered production or has been handed to the shipping carrier, changes or cancellations may no longer be possible.

Items Damaged in Transit

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the packaging
  • A photo of the shipping label

Please keep the original packaging until the issue has been resolved.

After reviewing the information, we will work with you to determine an appropriate resolution in accordance with our Return & Refund Policy.

Lost Packages

If your tracking information indicates that a package has been delivered but you have not received it, please contact us within 7 days.

We will assist you in contacting the shipping carrier and investigating the delivery.

Failed Delivery

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to receive the shipment, additional shipping or return costs may apply.

Any refund will be handled according to our Return & Refund Policy.

10. Contact Information

If you have questions about shipping, delivery times, tracking, or a specific product, please contact our customer service team before placing your order or at any time after your purchase.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Contact Us

Email: support@wavestock.us

Phone: +1 (857) 355-6257

Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Address: 265 Franklin St, Suite 1702, Boston, MA 02110

Related policies: Refund Policy · Privacy Policy · Terms of Service · Legal Notice