Refund policy
We stand behind what we sell. If an order isn't right, this page walks you through exactly how returns and refunds work at Wavestock.
Getting in Touch
Wavestock is operated out of 265 Franklin St, Suite 1702, Boston, MA 02110. You can reach our support team by email at support@wavestock.us or by phone at +1 (857) 355-6257. We're available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, and we aim to get back to every message within one business day. You can also reach us anytime through our Contact page.
Where a Return Actually Goes
Because our catalog spans everything from small accessories to large freight-shipped furniture, the address a return needs to travel to isn't always the same one printed on our invoices. Rather than guess, reach out to us first — once your return is approved, we'll confirm the exact drop-off or pickup location based on the size and type of item you're sending back. For general delivery timelines and carrier details, see our Shipping Policy. Please hold off on shipping anything back until you've heard from us directly, since packages sent without that confirmation can end up delayed or misrouted.
Thirty Days to Decide
From the day your order arrives, you have a full 30 days to request a return. To qualify, the item needs to come back in the same condition it left us — unused, still in its original packaging, and, where applicable, never assembled or installed. Hang on to your order confirmation or receipt, since we'll ask for it to verify the purchase. Requests made after the 30-day mark generally fall outside what we're able to refund.
How to Kick Off a Return
Email support@wavestock.us with your order number and a short note on why the item's coming back, or reach us through our Contact page. Our team typically replies within one to two business days with next steps. Once we sign off on the return, you'll get instructions for sending it our way, along with a window to get it shipped — we ask that it's on its way back to us within a week of approval. Skipping the approval step and shipping something back on your own can slow things down or result in the return being turned away.
Who Pays for Return Shipping
If something shows up broken, defective, or simply isn't what you ordered, tell us within 30 days of delivery and include a few photos of the problem. Once we've had a look, we'll get you a replacement or a full refund without charging you a cent for return shipping. If you've simply changed your mind or ordered the wrong thing by mistake, the cost of sending it back falls to you, and we'll need a tracking number on whatever carrier you use so the return doesn't get lost along the way. Our Shipping Policy has more detail on carriers and delivery windows if you need it.
We don't charge a restocking fee on any return, regardless of the reason.
Getting Your Money Back
As soon as your returned item arrives and we've checked it over, we'll send you a note confirming everything's in order. From there, refunds go out within 15 business days, landing back on whatever payment method you originally used. How quickly it actually shows up in your account after that depends on your bank or card issuer, so there can be a bit of lag on their end.
Swapping for Something Else
Prefer a different size, finish, or color instead of a refund? Get in touch with our team via support@wavestock.us or our Contact page and we'll walk you through it. Once your original item is approved for return, you're free to place a new order for the replacement — the same 30-day and condition requirements apply here as they would for any other return.
Changing Your Mind Before It Ships
As long as your order hasn't left our hands yet, you can cancel it at any time for a complete refund — just email support@wavestock.us or call +1 (857) 355-6257 and we'll take care of it. If it's already shipped by the time you reach out, you'll need to let the delivery happen and then follow the standard return steps above instead.
A Few Things We Can't Take Back
Custom-built or made-to-order furniture and lighting aren't eligible for return, since these are produced specifically for your order. The same goes for anything marked as final sale or clearance at the time of purchase. Items that have already been assembled, installed, or clearly used are also outside what we're able to accept back.
Your Rights Don't Change
Nothing in this policy takes away from the protections you're already entitled to, and nothing here overrides our Terms of Service or Privacy Policy. Shoppers in the United States retain whatever rights are guaranteed under federal law, including protections enforced by the Federal Trade Commission, as well as any consumer protections specific to their state. Customers ordering from Canada keep the protections available to them under applicable federal and provincial consumer law. If anything here ever conflicted with those protections, the law would take precedence.
Contact Us
Email: support@wavestock.us
Phone: +1 (857) 355-6257
Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Address: 265 Franklin St, Suite 1702, Boston, MA 02110
Related policies: Shipping Policy · Privacy Policy · Terms of Service · Legal Notice